Back to catalog
Internal IT Helpdesk
Self-hosted IT ticketing for district tech teams. FreeScout, Zammad, or GLPI patterns. Replace shared inboxes with a real workflow + asset register.
What you get
- • Private subdomain on k-12.cloud
- • TLS certificates and renewals
- • Daily backups with off-site copy
- • Uptime monitoring with alerting
- • Customer-controlled Git repository
- • Audit-trailed PR-based changes
- • Quarterly security review
- • Monthly operations report
How it gets deployed
1. Intake
Self-serve checkout or deployment review request — depending on the service profile.
2. Provisioning
We set up your environment, link a customer repository, and apply a baseline configuration.
3. Handoff & operate
You get access. We monitor, back up, patch, and report — with you in the loop on every change.